Unified conversations
Keep inbound and outbound WhatsApp activity tied to customers and team ownership.
Connected operations for East Africa
WhatsApp messaging and calling with operational control
Connect WhatsApp text, media, templates, catalogue messages, delivery receipts, inbound webhooks, and supported business calling in one workspace.
Webhook verifies and records itSignature verified and conversation updated
200-
Customer sends a messageCustomer message and account identified
-
Webhook verifies and records itSignature verified and conversation updated
-
Automation or agent respondsAutomation or assigned agent responds
-
Delivery state stays visibleSent, delivered, and read events recorded
✓
Conversation currentDelivery state and owner visible
Capabilities
Designed for observable operations
Rich message support
Send templates, media, interactive messages, products, locations, and contacts.
Delivery visibility
Follow sent, delivered, read, failed, and inbound events with webhook diagnostics.
WhatsApp calling
Support approved voice calling flows alongside messaging where available.
Workflow
How the work moves
-
01
Customer sends a message
Customer message and account identified
-
02
Webhook verifies and records it
Signature verified and conversation updated
-
03
Automation or agent responds
Automation or assigned agent responds
-
04
Delivery state stays visible
Sent, delivered, and read events recorded
✓
Conversation currentDelivery state and owner visible
Use cases
Built for teams doing the work
Commerce conversations
Customer support
Service notifications
Operate with confidence
Context, control, and support stay close.
Observable History and state in one place.
Controllable Clear permissions, usage, and routing.
Supported A team familiar with regional operations.
FAQ
Frequently asked questions
Does it support templates and media?
Yes. The platform supports approved templates and multiple interactive and media message formats.
Are read receipts tracked?
Yes. Supported delivery and read events are recorded for operational visibility.
Make the next move
Put WhatsApp Cloud API to work in one workspace.
Create your account, connect your business channels, and scale with clear usage controls.