Visual flow design
Compose focused call steps and understand how callers move through every branch.
Connected operations for East Africa
Design call journeys before customers hear them
Build, validate, simulate, version, and publish IVR flows with menus, schedules, decisions, HTTP actions, queues, voicemail, and human or AI destinations.
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03
04
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Flow publishableEvery caller path can be inspected
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Design the flowGreeting, menu, and decision nodes composed
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Validate every routeBroken paths and missing settings detected
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Simulate caller choicesCaller choices simulated before release
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Publish to a numberVersion published to an assigned number
✓
Flow publishableEvery caller path can be inspected
Capabilities
Designed for observable operations
Validation and simulation
Find broken paths, missing assets, and invalid settings before publishing.
Operational building blocks
Use menus, conditions, schedules, queues, callbacks, voicemail, and API actions.
Controlled publishing
Keep drafts, versions, assignments, and production state clearly separated.
Workflow
How the work moves
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01
Design the flow
Greeting, menu, and decision nodes composed
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02
Validate every route
Broken paths and missing settings detected
-
03
Simulate caller choices
Caller choices simulated before release
-
04
Publish to a number
Version published to an assigned number
✓
Flow publishableEvery caller path can be inspected
Use cases
Built for teams doing the work
Self-service menus
Department routing
After-hours handling
Operate with confidence
Context, control, and support stay close.
Observable History and state in one place.
Controllable Clear permissions, usage, and routing.
Supported A team familiar with regional operations.
FAQ
Frequently asked questions
Can flows be tested before publication?
Yes. Validation and simulation are core parts of the IVR workflow.
Can IVR call APIs?
Supported HTTP actions can exchange data with approved external services.
Make the next move
Put Visual IVR to work in one workspace.
Create your account, connect your business channels, and scale with clear usage controls.