Information we collect
We collect account, organisation, billing, communication metadata, support, device, security, and service-usage information required to provide and protect the platform. Communication content is processed according to the services and retention choices configured by customers.
How information is used
Information supports service delivery, routing, billing, fraud prevention, customer support, security, legal compliance, product reliability, and approved analytics. We do not sell personal information.
Sharing and processors
Data may be shared with authorised telecommunications, cloud, payment, analytics, and support providers only where required to deliver the service or comply with law.
Your rights
Depending on applicable law, individuals may request access, correction, deletion, restriction, objection, or portability by contacting privacy@business.momo.tz.
Security and retention
We apply access controls, tenant separation, monitoring, encryption where appropriate, and retention practices based on service, contractual, and legal requirements.