17 AI tools
for full ticket lifecycle through MCP
Ticket Support
A ticket system that works alongside your AI agents.
Every call, WhatsApp message, and SMS can become a tracked ticket. AI agents triage, assign, and resolve issues through our MCP server — keeping your team focused on what matters.
MCP serverAI triageOmnichannel intakeReal-time updates
Operational fit
Ticket Support
Designed to stay visible while traffic is live.
6 channels
calls, WhatsApp, SMS, email, web, internal
Live
real-time broadcasting and @mention alerts
Billing issue...
Phone Call
Missed call...
Order refund...
SMS
Status check...
AI Triage
MCP Server
Setting priorityHIGH
Assigning agentSK
Adding labelsBILLING
17MCP tools active
Auto-resolved
AI replied & closed
Closed2m ago
Assigned to SK
Escalated - high priority
In Progressjust now
@mention alert
Team notified live
Broadcasting
What teams unlock
Support that routes itself before your team opens the dashboard.
AI agents read incoming tickets, set priority, assign the right person, and reply to customers — all through a direct MCP connection to the ticket system.
Omnichannel ticket intake
Calls, WhatsApp messages, SMS, emails, and web submissions funnel into one queue with full conversation history attached.
- 6 inbound channels
- Auto-link to conversations and calls
- Smart fuzzy matching by phone or name
AI-powered MCP server
17 tools let AI agents create, triage, assign, reply, label, and close tickets autonomously — all respecting your team's permissions.
- Create and resolve from natural language
- Auto-assign based on team and skill
- Pull stats and metrics for reporting
Real-time collaboration
Internal notes, @mentions, live status broadcasts, and assignment notifications keep your team in sync without leaving the ticket.
- Laravel Echo live updates
- @mention notifications
- Internal vs external reply channels
1
Intake from any channel
A customer calls, sends a WhatsApp message, or submits a web form — a ticket is created and linked automatically.
2
AI triages and assigns
Your AI agent reads the ticket, sets priority, applies labels, and routes it to the right team member through the MCP server.
3
Resolve and close the loop
Agents reply through the ticket, track status transitions, and close with a full audit trail across every channel.
Why teams choose it
The AI connection is built in, not bolted on
The MCP server gives AI models the same structured access your team has — creating, assigning, and resolving tickets through a typed tool interface.
- 17 MCP tools for full ticket CRUD
- Tenant-scoped, permission-aware operations
- Stats, labels, and notification management
Operator lens
Balanced design, low visual noise
The interface style follows the logo palette without turning every surface into a neon gradient. Most UI stays bright, neutral, and operational, while brand color is used for focus and motion.
Primary tone
Blue first, pink reserved for emphasis
Motion
Slow float and reveal, not constant noise
Images
Custom in-repo SVG illustrations
CTAs
Clear path to demo or workspace creation
Ready to let AI handle first response?
Give your support workflow an AI layer that actually closes tickets.
Connect every customer channel to a ticket system your AI agents can operate natively.
TicketsMCP serverAI agents