Systems operational Kiswahili Start free

One connected communications platform

Business communications built for East Africa

Run cloud calls, WhatsApp, SMS, AI agents, IVR, and customer support from one observable workspace built for growing East African teams.

Start free Talk to sales
  • Cloud voice
  • WhatsApp text and calling
  • Bulk and transactional SMS
  • AI agents
  • Visual IVR
LIVE OPERATIONS
EVERY CONVERSATION
Customer signalContext connected
LIVE
01Human support
02AI
03FLOW
Operations visible from signal to outcome
MESSAGEDelivered
AI
HANDOFFTeam assigned
Explore the platform
6+customer channels
Oneoperational workspace
Livedelivery and call visibility
Usage-basedbilling controls

Products

One platform. Every channel your business needs.

Add channels without splitting history, teams, billing, or diagnostics.

VOICE

Cloud Calls

Answer, route, forward, record, and review business calls without losing the customer context.

Learn more WA

WhatsApp Cloud API

Handle text, media, templates, voice calls, delivery receipts, and inbound webhooks.

Learn more SMS

SMS at scale

Send service alerts and campaigns with sender controls, delivery reporting, and opt-out governance.

Learn more AI

AI Agents

Deploy realtime and workflow agents with tools, handoffs, and visible configuration.

Learn more IVR

Visual IVR

Design, validate, simulate, and publish call flows before customers reach them.

Learn more CX

Ticket Support

Turn calls and messages into accountable support work with ownership, priority, and history.

Learn more STUDIO

Call Studio

Give operators a focused live-call workspace with customer context, controls, and follow-up.

Learn more ROUTE

Call Routing

Coordinate schedules, rules, ring groups, queues, overflow, voicemail, and AI destinations.

Learn more

One operating system

From customer signal to visible outcome.

Every step keeps an owner, state, and history.

LIVE ORCHESTRATION Event #284 · trace active
01 · SIGNAL

Incoming call+255 7•• ••• 412

LIVE

WhatsAppI need to reschedule

NEW
02 · INTENT
Routing policyContext + schedule + priority
  • Customer matched ✓
  • Intent detected 94%
  • Team available 03
03 · OWNER
AI

Summary readyContext preserved

✓
NM

Neema M.Service team

ASSIGNED
04 · OUTCOME
✓

Request resolvedHistory and state updated

42sfirst response

1clear owner

Outcome observable
  1. 01
    Connect every channelBring numbers, WhatsApp accounts, SMS senders, and customer entry points into one tenant.
  2. 02
    Route with intentUse teams, rules, IVR, schedules, or AI to choose the next best action.
  3. 03
    Keep the handoff visibleTrack calls, messages, tickets, recordings, webhooks, and delivery status together.
  4. 04
    Scale with controlReview usage, wallet activity, service health, and operational performance as volume grows.

Voice operations

One voice system, from the first ring to the final follow-up.

Bring cloud calls, routing, IVR, queues, live handling, recordings, and history into one observable operating loop.

  • ✓Browser answering
  • ✓Rules and schedules
  • ✓Visual IVR
  • ✓Ring groups and queues
Explore Calls ↗See Call Routing →
LIVE CALL02:18
AM
Amina M.+255 7•• ••• 412
CONNECTED
MuteTransferRecordKeypad
History and usage updating
WHATSAPP · SMSINBOX
09:41

Can I change my delivery time?

Order and customer matched

Yes—choose the time that works for you here.

09:42 · ✓✓
Template approvedDeliveredOwner · Neema

Messaging operations

Conversations that stay connected after send.

Run WhatsApp and SMS with templates, audience controls, delivery events, inbound context, and accountable team ownership.

  • ✓WhatsApp templates and media
  • ✓Bulk and transactional SMS
  • ✓Delivery and read events
  • ✓Campaign safeguards
WhatsApp Cloud API ↗SMS →

AI with boundaries

Let AI handle repeatable work and people own the important moments.

Deploy voice and workflow agents with approved tools, visible instructions, routing policies, and human handoff.

  • ✓Realtime voice
  • ✓Workflow agents
  • ✓Approved tools
  • ✓Human escalation
Explore AI Agents ↗
AI AGENTACTIVE
INTENT DETECTEDReschedule appointment94%
APPROVED TOOLappointments.update
✓
AIpolicy requests teamTEAM
Context transferredIntent · history · tool result
TEAM INBOX24
WA
Amina M.Delivery change
2m
☎
Baraka LtdMissed call · callback
8m
PRIORITY#1048 · Customer request

Owner: Neema · SLA in progress

Customer service workspace

Turn every conversation into work someone owns.

Connect calls and messages to an inbox and ticket workflow with priority, notes, assignment, customer history, and resolution context.

  • ✓Unified inbox
  • ✓Ticket ownership
  • ✓Internal notes
  • ✓Resolution history
Explore Ticket Support ↗

Operational visibility

Know what happened, what is live, and what comes next.

See delivery, queues, usage, wallet activity, and service health without changing systems.

OPERATIONS OVERVIEWUpdated now
01

Channel health

Voice · Messaging · API

02

Work in queue

Teams and AI visible

03

Usage control

Costs and balance clear

04

Customer history

One complete context

Built to connect

Your communication layer should work with the rest of your business.

Use documented APIs, webhooks, approved agent tools, and automation entry points without hiding operational results.

Read the API docs ↗
01Communications API
02Event webhooks
03OpenAPI documentation
04AI and MCP tools

Built for the region

Communications that fit how East Africa does business.

6.7924° S39.2083° E

01Regional context Familiar channels, teams, and payment operations.

02Practical scale Start focused and expand without splitting data.

03Reachable support Talk to people who understand your operating environment.

Pricing that scales with you

Start with what you need. Pay for usage you can see.

Model voice, messaging, AI, numbers, and storage with clear assumptions before you begin.

Explore pricing
USAGE MODEL
ChannelsVoice · SMS · WhatsAppLIVE
ControlVisible estimates✓
ScaleVolume-aware rates↗

For real operating teams

Shape communication around the work.

One system adapts to service, sales, collections, and operations.

01

Customer support

Give agents one place to answer calls, continue on WhatsApp, and resolve tickets.

02

Sales operations

Coordinate calls, campaign follow-ups, and lead qualification without channel silos.

03

Dispatch and field teams

Route urgent communication by schedule, location, team availability, or customer response.

04

Collections and reminders

Coordinate voice, SMS, and WhatsApp follow-up with clear delivery and ownership.

05

Service notifications

Send measurable alerts and keep response paths open when customers need help.

FAQ

Frequently asked questions

Can calls and messaging share one workspace?

Yes. Calls, SMS, WhatsApp, tickets, billing, and delivery events operate within the same tenant environment.

Can teams start without an enterprise contract?

Yes. Registration is self-service and usage can grow with your operational needs.

Can IVR and AI hand work to people?

Yes. Flows and agents can route calls or conversations to human teams with visible handoff context.

Is the platform designed for regional payment and telecom operations?

The platform is built around East African business workflows, with local operational support and usage controls.

Make the next move

Start connecting every customer conversation.

Create a workspace and bring voice, messaging, automation, and support operations together.

Start free Talk to sales