2 strategies
simultaneous or sequential member ringing
Call Routing
Route every call to the right person, every time.
Momo Pulse gives teams ring groups with simultaneous or sequential strategies, dispatch rules with time and caller conditions, queue overflow to AI agents, and per-number concurrent call limits.
Ring groupsDispatch rulesQueue overflowAI fallback
Sales Ring Group
Sequential · 25s timeout
Members (sequential order)
1SKOnline
Sarah K.
2APBusy
Alex P.
3RDOnline
Rita D.
Overflow action
AI Agent Dispatch
After 120s queue wait
Dispatch rule
IFoutside work hours→AI Agent
Rule engine
time, caller, and number-based dispatch conditions
AI overflow
route to AI agents when the queue times out
How call routing works
From inbound call to the right agent or AI
Inbound Call
Call arrives on assigned DID
+255 762 841 093
Dispatch Rules
Evaluate caller, time & number conditions
Check time schedule
Match caller prefix
Route to action
Ring Group
Simultaneous or sequential ringing
Ring member #1
Ring member #2
Timeout → overflow
Agent answers
Connected via browser
Connected
AI agent picks up
Queue overflow dispatch
After 120s
Voicemail
No agents available
Ring GroupsDispatch RulesAI OverflowQueue + VoicemailTime Scheduling
What teams unlock
Routing that adapts to conditions, not just static trees.
Dispatch rules evaluate caller, time, and number context before routing. Ring groups handle the agent-level distribution with overflow and queue controls.
Ring groups
Group agents together and ring them simultaneously or sequentially with configurable timeout and position ordering.
- Simultaneous and sequential strategies
- Member position ordering
- Configurable ring timeout (5-120s)
Dispatch rules
Define conditions that route calls before they hit a ring group — by caller ID, time schedule, phone number, or catch-all.
- Caller prefix and number matching
- Time schedule and work hours rules
- Fallback actions per rule
Queue and overflow
When no agent answers, route to a queue with re-ring, then overflow to voicemail, forwarding, or AI agent dispatch.
- Queue wait with re-ring option
- Overflow to AI agent or voicemail
- Per-number concurrent call limits
1
Evaluate dispatch rules first
Incoming calls are matched against dispatch rules by caller, number, time schedule, or work hours before any ring.
2
Ring the matched group or agent
The call is routed to a ring group (simultaneous or sequential), a specific user, an IVR flow, or an AI agent.
3
Overflow when no one answers
If the ring times out, the call enters a queue or overflows to voicemail, forwarding, or AI agent dispatch.
Why teams choose it
Routing decisions are visible and testable
Dispatch rules can be evaluated before going live, and ring group state is tracked in call metadata so routing history is always auditable.
- Rule evaluation testing endpoint
- Ring group state in call metadata
- Overflow and queue timeout tracing
Operator lens
Balanced design, low visual noise
The interface style follows the logo palette without turning every surface into a neon gradient. Most UI stays bright, neutral, and operational, while brand color is used for focus and motion.
Primary tone
Blue first, pink reserved for emphasis
Motion
Slow float and reveal, not constant noise
Images
Custom in-repo SVG illustrations
CTAs
Clear path to demo or workspace creation
Ready to control how calls reach your team?
Route calls with rules, ring groups, queues, and AI overflow.
Build routing that adapts to your team's schedule, caller context, and capacity.
Ring GroupsDispatch RulesAI Overflow