Dispatch rules
Evaluate caller, number, schedule, and operational context in a controlled order.
Connected operations for East Africa
Route every call by context, time, and team capacity
Combine dispatch rules, schedules, ring groups, queues, IVR, caller patterns, voicemail, and AI overflow without hiding the routing decision.
INBOUND DID+255 22 550 1040
02
IF Rules and schedule evaluate → 03
04 → AI
Available destination rings
SK●
AP◌
RD●
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Call reaches numberCall reaches the assigned business number
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Rules and schedule evaluateCaller, schedule, and ordered rules evaluated
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Available destination ringsAvailable ring group or destination selected
-
Overflow handles exceptionsAI, voicemail, or fallback handles overflow
✓
Route explainedDecision and exception path remain visible
Capabilities
Designed for observable operations
Ring groups and queues
Coordinate simultaneous or sequential team ringing with timeouts and overflow.
Schedules and exceptions
Change destinations for working hours, holidays, campaigns, or service windows.
Visible outcomes
Keep routing state and call events available for operations and troubleshooting.
Workflow
How the work moves
-
01
Call reaches number
Call reaches the assigned business number
-
02
Rules and schedule evaluate
Caller, schedule, and ordered rules evaluated
-
03
Available destination rings
Available ring group or destination selected
-
04
Overflow handles exceptions
AI, voicemail, or fallback handles overflow
✓
Route explainedDecision and exception path remain visible
Use cases
Built for teams doing the work
Multi-team businesses
After-hours services
High-volume lines
Operate with confidence
Context, control, and support stay close.
Observable History and state in one place.
Controllable Clear permissions, usage, and routing.
Supported A team familiar with regional operations.
FAQ
Frequently asked questions
Can calls ring several people?
Yes. Ring groups can coordinate supported simultaneous or ordered strategies.
Can routing change after hours?
Yes. Schedule-aware rules can direct calls to voicemail, AI, or another destination.
Make the next move
Put Call Routing to work in one workspace.
Create your account, connect your business channels, and scale with clear usage controls.