Realtime and pipeline modes
Choose responsive live voice or staged speech, reasoning, and response workflows.
Connected operations for East Africa
AI agents that work inside your communication operations
Deploy realtime voice or workflow AI agents with tools, knowledge, routing rules, human handoffs, and configuration your operators can inspect.
02Agent understands intent94%
03Tools complete approved work
✓NM
04Human team receives exceptions
→-
Customer starts conversationVoice or message enters the agent session
-
Agent understands intentIntent and policy confidence evaluated
-
Tools complete approved workOnly approved tools perform business actions
-
Human team receives exceptionsLow-confidence work moves to a person
✓
Action controlledTools and handoffs remain inspectable
Capabilities
Designed for observable operations
Tool orchestration
Connect approved HTTP tools, internal capabilities, MCP servers, and catalogue actions.
Human handoff
Route customers to people when policy, intent, or confidence requires human judgment.
Visible configuration
Control instructions, models, voices, limits, greetings, and channel assignments.
Workflow
How the work moves
-
01
Customer starts conversation
Voice or message enters the agent session
-
02
Agent understands intent
Intent and policy confidence evaluated
-
03
Tools complete approved work
Only approved tools perform business actions
-
04
Human team receives exceptions
Low-confidence work moves to a person
✓
Action controlledTools and handoffs remain inspectable
Use cases
Built for teams doing the work
After-hours support
Lead qualification
Routine service requests
Operate with confidence
Context, control, and support stay close.
Observable History and state in one place.
Controllable Clear permissions, usage, and routing.
Supported A team familiar with regional operations.
FAQ
Frequently asked questions
Can agents call external tools?
Yes. Administrators can configure approved tools and MCP capabilities for supported agent workflows.
Can an agent transfer to a person?
Yes. Routing and handoff patterns can move conversations to human teams.
Make the next move
Put AI Agents to work in one workspace.
Create your account, connect your business channels, and scale with clear usage controls.