Live queue awareness
See ringing and active work with the status needed to coordinate a team.
Connected operations for East Africa
A live operating surface for every business call
Give operators a focused workspace for incoming calls, active rooms, customer context, recordings, notes, tickets, and next actions.
AM
Operator console liveAmina M. · +255 7•• ••• 412
00:18Operator sees context
02 Caller, contact, and ticket context appears
04 Follow-up stays attached
◉#●→
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Call ringsAssigned operator receives the ring
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Operator sees contextCaller, contact, and ticket context appears
-
Conversation is handledCall controls and recording stay available
-
Follow-up stays attachedNotes and follow-up remain attached
✓
Follow-up readyLive handling becomes durable context
Capabilities
Designed for observable operations
Customer context
Keep caller identity, contacts, conversation history, and related tickets close.
In-call control
Support answer, mute, keypad, recording, forwarding, and end-call actions.
After-call continuity
Continue into tickets, notes, playback, transcripts, and follow-up workflows.
Workflow
How the work moves
-
01
Call rings
Assigned operator receives the ring
-
02
Operator sees context
Caller, contact, and ticket context appears
-
03
Conversation is handled
Call controls and recording stay available
-
04
Follow-up stays attached
Notes and follow-up remain attached
✓
Follow-up readyLive handling becomes durable context
Use cases
Built for teams doing the work
Contact centres
Reception teams
Sales desks
Operate with confidence
Context, control, and support stay close.
Observable History and state in one place.
Controllable Clear permissions, usage, and routing.
Supported A team familiar with regional operations.
FAQ
Frequently asked questions
Does Call Studio replace the call history?
No. It connects live handling with the persistent call history and related records.
Can teams forward calls?
Supported routing setups allow calls to be forwarded to approved destinations.
Make the next move
Put Call Studio to work in one workspace.
Create your account, connect your business channels, and scale with clear usage controls.