Live call control
See ringing, active, and completed calls with the context operators need to act quickly.
Connected operations for East Africa
Cloud calling for East African businesses
Run inbound and outbound business calls with browser answering, live routing, forwarding, recording controls, and a complete operational history.
PSTN / SIP+255 762 841 093
Inbound call liveSK
Team or AI answersBrowser agent or AI destination connected
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Number receives callAssigned number receives the call
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Rules evaluate contextSchedule and routing context evaluated
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Team or AI answersBrowser agent or AI destination connected
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History and usage updateRecording, history, and usage retained
✓
Call connectedOwner and recording state visible
Capabilities
Designed for observable operations
Flexible routing
Send calls to people, ring groups, queues, IVR flows, or AI agents.
Recording and review
Control recording, playback, transcripts, and quality workflows from the call history.
Browser and desktop handling
Answer supported calls from the workspace while keeping customer and ticket context nearby.
Workflow
How the work moves
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01
Number receives call
Assigned number receives the call
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02
Rules evaluate context
Schedule and routing context evaluated
-
03
Team or AI answers
Browser agent or AI destination connected
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04
History and usage update
Recording, history, and usage retained
✓
Call connectedOwner and recording state visible
Use cases
Built for teams doing the work
Customer care lines
Sales and collections
Dispatch centres
Operate with confidence
Context, control, and support stay close.
Observable History and state in one place.
Controllable Clear permissions, usage, and routing.
Supported A team familiar with regional operations.
FAQ
Frequently asked questions
Can agents answer from a browser?
Yes, supported voice setups allow browser-based ringing, acceptance, forwarding, and call controls.
Can calls be recorded?
Recording can be controlled for supported numbers and retained with the call history.
Make the next move
Put Cloud Calls to work in one workspace.
Create your account, connect your business channels, and scale with clear usage controls.